IT services catalog

How to get your login details ?

You must first have finalized your administrative registration for your IT account to be automatically created.
Then, if your personal email has been correctly entered, you will receive, within 48 to 72 hours of your administrative registration, an email inviting you to retrieve your login details and university email address, and to create your password (following the instructions provided).

If you are a new UGA student, you must wait to receive your UGA ID to be able to access the platform and submit your required documents.

I lost my login details

• Go to the university IT services login page and click on the link "Mot de passe oublié” (“Forgotten password”) of this authentication page. This link will take you to an automated recovery procedure for your login details.

• If the online recovery procedure doesn’t work you must contact :
  • For staff and PhD students : IT support by email at help@univ-grenoble-alpes.fr or by phone at 04 57 42 13 13, specifying your name, first name and date of birth.
  • For students : IT support “SOS Etudiants” by email at sos-etudiant@univ-grenoble-alpes.fr specifying your name, first name, date of birth and student number.

I am not a student or staff member at Université Grenoble Alpes

For people who are neither UGA staff nor students (e.g. CNRS or INSERM staff, trainees) but who, as part of their work, need access to specific UGA digital services or resources, can obtain access by contacting the IT resources coordinator (CMI) or human resources coordinator at their affiliated organisation.

Security of your IT account

We remind you that your login details are strictly personal and non-transferable, you are responsible for them. You can’t give them to a third party under any circumstances, even if it’s a member of your family.

If you gave your password to someone, or if you think you’ve been hacked, immediately change your password.